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Dr B on How to Communicate Effectively
Dr. B on How to Communicate Effectively
And so, what happens is everybody comes in the room and just starts speaking at each other using their own language which gets very confusing. Number one, everybody ends up feeling very confused. But the other part is that then they're receiving the information based on who they are, rather than based on who the person is speaking.
So, if I'm speaking to an engineer about something, instead of using my words, I want to use their words. So, there's one tip that you could take all the way to the bank, right? Because when people feel understood, guess what? That also builds rapport, and it builds trust, and it also facilitates the ability to bring out a better deal.
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